Managed services & support
Remote technical assistance, Mac and Windows device management, updates, and employee onboarding/offboarding.
Learn more →Your external IT department
One partner. Less risk. Simpler IT.
Support, cybersecurity, cloud and compliance all in one monthly plan. Everything an internal IT department does, without the overhead.
Our services
Four pillars to simplify your IT management
Cybersecurity & data protection
Continuously monitored endpoint protection, email filtering, multi-factor authentication and security training.
Learn more →Cloud & backups
Google Workspace and Microsoft 365 properly configured, with backups whose restoration is regularly tested.
Learn more →Law 25 compliance
The measures required by law and insurers, documented and ready to present. Technical guidance, not legal advice.
Learn more →
Everything an internal IT department does, at a fraction of the cost
Hiring a full-time technician is expensive and leaves the company vulnerable during vacations. With Pilote TI, you get a team, professional tools and a fixed price.
- A single point of contact for all your technology needs
- Predictable IT budget with no hourly billing
- Documented systems: your credentials belong to you
- Regular reviews to plan your technology investments
8 yrs
of IT experience
+30
managed and protected workstations
+2
client companies
About
A relationship built on trust and continuity
Pilote TI is a Quebec company founded to give SMBs the rigour of large organizations, without their complexity or their costs. We manage Mac, Windows and Linux environments.
Quebec company
CompTIA Security+
Google Workspace Partner
Cisco CCNA
Fixed, transparent pricing
You know your invoice before you sign, and it doesn't change month to month.
Long-term commitment
Month-to-month contract, no penalties. We keep our clients through quality of service, not lock-in.
Since working with Pilote TI, we no longer think about our IT. Issues get resolved before we even notice them, and we know exactly what we pay each month. That's exactly what a company like ours needed.
Martin Tremblay
Plans
Clear and predictable IT budget
Price per user, per month · Projects quoted separately
Essential
$75 /utilisateur/mois
The foundation to keep your devices under control.
- Remote technical support (portal + email)
- Mac and Windows device management
- Security updates and patches
- Employee onboarding and offboarding
- IT environment documentation
- Monthly activity report
Recommended
Security
$100 /utilisateur/mois
Everything in Essential, plus active protection.
- Everything included in Essential
- EDR protection on all devices (continuous monitoring)
- Anti-phishing email filter
- Mandatory multi-factor authentication (MFA)
- Tested backups with validated restoration
- Real-time security alerts
- Annual phishing awareness training
Complete
$130 /utilisateur/mois
Everything in Security, plus compliance and strategy.
- Everything included in Security
- Law 25 support (documentation and technical measures)
- Quarterly review with strategic IT report
- Software license and vendor management
- Quarterly cybersecurity training
- Priority response for critical incidents
Resources
IT advice for SMBs
Compliance
Law 25: the IT measures your business must implement
Quebec's Law 25 requires companies to adopt personal information protection measures. Here is what it means concretely for your IT infrastructure.
Read the article →
Cybersecurity
Cyber insurance: what insurers check before covering you
Cyber insurers are asking increasingly specific questions about your IT measures. Here is how to prepare your business to obtain comprehensive coverage.
Read the article →
IT Management
Internal IT or managed services: which to choose for your SMB?
Hire a full-time IT technician or use a managed service provider? An honest analysis of costs, benefits and risks for SMBs with 5 to 50 employees.
Read the article →Frequently asked questions
What size of company do you serve?
Our plans are designed for SMBs with 5 to 50 employees who don't have an internal IT department.
Does the free audit commit me to anything?
No. You receive the report and then decide, with or without us.
Do you visit on-site?
Most support is done remotely. On-site visits in Montreal are available depending on your plan.
Do you work with Mac and Google Workspace?
Yes. We manage Mac, Windows, Google Workspace and Microsoft 365 environments.
What happens if I want to cancel the contract?
The contract is month-to-month. You give 30 days' notice and we return all your credentials, passwords and documents, with no exit fees.
Who owns my data and my credentials?
You do, at all times. Admin accounts remain in your company's name and all documentation is handed over to you.
What if I have an emergency outside business hours?
Critical emergencies (outage, security incident) are handled according to your plan. Details are specified in the service agreement.
Simplify your IT management with Pilote TI.
Request a quoteContact
Let's talk about your IT
Tell us about your situation. You'll receive a clear quote, along with a free audit of your current environment.
Greater Montreal · Remote support throughout Quebec