1. Identity of the data controller

Pilote TI (hereinafter "we", "our" or "Pilote TI") is responsible for the protection of your personal information in accordance with Quebec's Act to modernize legislative provisions as regards the protection of personal information (Law 25) and any other applicable law.

For any questions regarding this policy or the management of your personal information, please contact us at the address provided in the "Contact us" section below.

2. Personal information collected

We may collect the following personal information:

Full name
Professional email address
Company name and approximate size
Description of your IT needs
Browsing information on our site (if applicable, see Cookies section)

3. Purposes of collection

Your personal information is collected for the following purposes:

To respond to your quote request or inquiry
To send you commercial communications (only with your consent)
To improve our services and website
To fulfil our legal obligations

4. Legal basis for processing

We process your personal information based on your consent, which you express when submitting our contact form. You may withdraw your consent at any time by contacting us.

5. Sharing with third parties

We do not sell, rent or share your personal information with third parties for commercial purposes. We may share it with service providers (e.g., hosting, CRM tools) to the extent necessary to deliver our services, under agreements that protect the confidentiality of your data.

6. Data retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Upon expiration of the retention period, data is securely deleted or anonymized.

7. Security

We implement appropriate administrative, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

8. Your rights

In accordance with Law 25 and applicable laws, you have the following rights:

Right of access to your personal information
Right to rectification in case of inaccuracy
Right to erasure in certain circumstances
Right to portability in a commonly used technological format
Right to withdraw consent
Right to file a complaint with the Commission d'accès à l'information du Québec

To exercise these rights, please contact us at the address provided in the "Contact us" section.

9. Cookies

Our site does not use non-essential cookies by default. If analytics or marketing tools were to be added, they would only be activated with your explicit consent, and you would have the option to decline.

10. Changes to this policy

We reserve the right to modify this privacy policy. Any material changes will be communicated to you by email or by a notice posted on our site. The date of the last update is indicated at the top of this document.

Privacy policy